1. General information only

This website is published by Serturner Labs Private Limited, 1st Floor, Parinee Crescenzo, G Block, BKC, Bandra East, Mumbai, Maharashtra 400051, India. All content — including pages describing categories, solutions, facility set-ups, guides, case studies, checklists and articles — is provided for general information about our business and for the convenience of healthcare institutions and professionals. It is provided "as is" and "as available", without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement. While we take reasonable care, we do not warrant that content is complete, current or error-free, and we may change or withdraw it at any time without notice.

2. No medical advice

Nothing on this website is medical, diagnostic, clinical, pharmacological or prescribing advice, and nothing here is intended to promote, recommend or induce the purchase or use of any prescription medicine by the general public. Clinical references in our guides and articles are directed at qualified healthcare professionals and are not a substitute for professional clinical judgement, the manufacturer's approved labelling, package insert or instructions for use, or applicable clinical protocols. Never disregard professional advice, delay treatment or alter therapy based on anything read here. Patients should consult a registered medical practitioner. In an emergency, contact your nearest hospital or emergency service immediately.

3. Product, specification and pricing information

Product listings, brand names, images, specifications, capacities, equipment lists, room requirements, timelines, service levels and indicative figures shown on this site are illustrative and may change without notice. Availability varies by geography, licence status and manufacturer supply. Specifications are those declared by the respective manufacturer, and the manufacturer's current documentation prevails over anything published here. Nothing on this site is a quotation, price list or commitment to supply; binding terms, prices, specifications, warranties and lead times are only those set out in a written quotation, purchase order acceptance, or agreement signed by an authorised Serturner representative. Where a conflict exists between this site and such a document, that document prevails.

4. Regulated products, licences and eligibility

Many products referenced on this site are drugs, medical devices, diagnostics or controlled items whose sale, storage and use are regulated in India, including under the Drugs and Cosmetics Act 1940 and its Rules, the Medical Devices Rules 2017 and related state licensing requirements. Such products are supplied only to institutions and persons holding the licences, registrations and permissions required for the product concerned, and only against valid documentation and, where applicable, a valid prescription of a registered medical practitioner. Our facility set-up, compliance and licensing content describes how we support customers; it is not a certification, regulatory approval or legal opinion, and the customer remains responsible for obtaining and maintaining its own licences, approvals, statutory clearances and accreditations, and for the lawful storage, handling, dispensing and disposal of products.

5. No offer, and no professional advice

This site does not constitute an offer, solicitation or invitation to invest in, or transact with, Serturner in any jurisdiction where such an offer would be unlawful. Content addressing procurement, contracting, regulatory, tax, accounting or legal matters is general commentary only and is not legal, regulatory, financial, tax or engineering advice. Obtain independent professional advice before acting on it. Case studies, project timelines and outcomes describe particular engagements; results depend on facts specific to each facility and are not a prediction or guarantee of comparable results.

6. Third-party content, brands and links

Third-party names, trademarks and logos, including those of manufacturers and technology partners, remain the property of their respective owners and are shown for identification only. Their presence does not imply endorsement, partnership, agency or sponsorship beyond any relationship we describe in writing. This site may link to external websites and may reference partner software. We do not control and are not responsible for third-party sites, their content, products, availability, security or privacy practices, and links are provided for convenience only. Any dealing with a third party is between you and that party.

7. Software, assistants and AI-generated output

Access to the Serturner Portal, Insights, practice-management software and any assistant or chat feature on this site is subject to separate terms of service. Automated and AI-assisted outputs — including consumption forecasts, demand trends, benchmarks, dose calculations, suggested reorder levels and answers given by any on-site assistant — are decision-support estimates generated from the data supplied to them. They may be incomplete or inaccurate, must be reviewed by a competent professional before being relied upon, and must never be used as the sole basis for a clinical, dosing, procurement or financial decision. Serturner does not accept liability for decisions taken on the basis of such output, or for data submitted in error by a user.

8. Forward-looking statements

Statements about network coverage, partner counts, fill rates, service capabilities, roadmaps and future plans reflect our intentions and expectations at the date of publication. They involve assumptions and factors outside our control and are not guarantees of future performance or service levels. We are under no obligation to update them.

9. Intellectual property and permitted use

All content on this site — text, layout, graphics, photographs, guides, checklists, article material, software and the Serturner name and mark — is owned by or licensed to Serturner Labs Private Limited and protected by Indian and international intellectual property law. You may view, download and print content for your own internal, non-commercial professional use, keeping all proprietary notices intact. You may not reproduce, republish, distribute, resell, modify, frame, scrape, data-mine or use content for machine-learning training, or use it in any commercial or competitive manner, without our prior written consent. All other rights are reserved.

10. Availability, security and acceptable use

We do not warrant uninterrupted or error-free access to this site, and we may suspend, withdraw or restrict all or part of it without notice. We take reasonable measures to protect the site but cannot guarantee that it or any transmission to it is free of viruses or malicious code; you are responsible for your own security controls. You must not misuse this site — including by attempting unauthorised access, introducing malicious code, imposing unreasonable load, submitting unlawful content, or using it to send unsolicited communications. Unsolicited ideas or materials sent to us are not treated as confidential.

11. Limitation of liability

To the maximum extent permitted by law, Serturner Labs Private Limited, its directors, employees, agents and affiliates shall not be liable for any loss or damage — whether direct, indirect, incidental, special, consequential, punitive or exemplary, including loss of profit, revenue, business, goodwill, anticipated savings or data — arising from or connected with the use of, or inability to use, this website or its content, or reliance on any information published on it, even if advised of the possibility of such loss. Where liability cannot lawfully be excluded, our aggregate liability arising from your use of this website is limited to INR 10,000. Nothing in this disclaimer excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law. This clause does not affect the contractual terms — including warranties and remedies — applicable to products or services actually supplied under a signed agreement or accepted purchase order.

12. Indemnity

You agree to indemnify and hold Serturner harmless against any claim, demand, loss, liability, cost or expense (including reasonable legal fees) arising from your misuse of this website or its content, your breach of these terms, or any use of information published here that is contrary to law, professional standards or a manufacturer's instructions for use.

13. Governing law, jurisdiction and severability

This disclaimer is governed by the laws of India. The courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising out of or relating to this website or this disclaimer. This site is directed at users in India; we make no representation that its content is appropriate or available for use elsewhere, and those accessing it from other jurisdictions do so on their own initiative and are responsible for compliance with local law. If any provision is held invalid or unenforceable, the remaining provisions continue in full force. We may amend these terms at any time by publishing a revised version on this page.

14. Contact

Questions about this disclaimer, a correction request or a notice of infringement should be sent to the address below. Please include enough detail for us to identify the page and the issue.

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